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- The city manager proposed a two-way text notification system for inbound issue reporting and outbound alerts, with estimated costs around $20,000 to $25,000. - Council directed staff to proceed with an RFP and obtain pricing for outbound-only and combined inbound-outbound options. - A public speaker urged the council to consider app development and AI agents to modernize citizen communication beyond basic SMS. - Council members voiced support for expanded features, including metrics tracking and streamlined issue reporting to ensure timely responses.

- Village Manager presented Front Desk AI, an AI platform from Just Appraised, to handle high call volumes, limited staff, and after-hours constituent inquiries, noting Milwaukee's use. - The Village Board directed staff to continue pursuing the Front Desk AI Software Program, signaling an active evaluation and a requested next step. - Staff estimated the software cost at about $20,000 annually for village hall administration, excluding public safety and community center. - Trustees supported the software for after-hours convenience but cautioned against AI handling public safety calls, preferring human operators in such cases.